WHERE IS YOUR SHOP?
We are an online shop from Paranaque Metro Manila. We do not maintain a physical store, We are currently focused with online selling
due to our daily jobs, However, we are responsive to inquiries from Monday to Sunday at 8 :00 am until 11:30 evening
HOW TO CONTACT US?
You can contact us thru the following:
FACEBOOK PAGE SHOP: PickandGrab (Arts and Crafts Supply)
Viber # 63-9328893880
Instagram: PICKANDGRAB
Email Address: [email protected]
IS THE SHOP LEGITIMATE?
Yes, kindly check our facebook page shop for reviews and Customers feedback on Clients feedback album.
HOW DO I PLACE AN ORDER?
You have two options how to order..
Fill-up the order form here
or send us a direct message thru Facebook Page shop or Viber
DO YOU DO MEET-UP'S OR PICK-UP?
We only do meet-up's or pick-up's for Php5,000 worth purchase and for "very fragile" items that the courier refuse to deliver. Meet-up/Pick-up place Sm Bf Paranaque, Las Pinas, Pasay, Taguig, Sm Bicutan only. Handling Fee / Gas Allowance/ Toll fee ranges from PHP100-500.
CAN I CANCEL MY ORDER?
Strictly NO cancellation of order/s once order form is submitted.
WHAT ARE YOUR MODE OF PAYMENT?
We accept payment thru BDO, BPI, CEBUANA, LBC, PALAWAN, MHLUILLER and WESTERN.
We also accept Paypal payment for Php10,000 worth purchase with Paypal fee.
AFTER, PAYMENT DO I NEED TO SUBMIT PROOF OF PAYMENT?
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SHIPPING SCHEDULE & ARRIVAL?
After we shipped your order/s, proof of shipping or tracking receipt/number will be send to you to track your package.
Shipping or processing of packages will be scheduled 1-2 days after payment confirmation. We ship on first serve(paid), first ship basis. ("it depends on the volume of client/s order/s per day")
In rare cases, However, there are instances that we can ship immediately (SAME DAY SHIPPING) if payment or are made before the courier arrives for pick -up.
No shipping on Sunday's and Holidays.
PLS NOTE: NO RUSH ORDER! "Pls give us enough time to prepare your package to minimize mistake"
ESTIMATED ARRIVAL OF YOUR PACKAGE
Based on www.xend.com.ph
For Provincial deliveries the transit time is 1 to 3 business days within the serviceable areas (excluding Holidays and Sundays) provided that the address is complete and the receiver is available to receive the package on the first delivery attempt. If the address is incomplete or the receiver is unavailable to receive the package, this will delay the delivery.
For Metro Manila the transit time is 1 day maximum of 2 days
HOW CAN I TRACK MY PACKAGE?
Philippine orders can be monitored thru EMS, XEND, LBC, JRS tracking site.
Follow-up's of your package should be done thru the courier website.
If you cannot tracked your package now, Please do it the next day after shipping date.
Details are usually posted the next day. It is the buyer obligation to track his/her own package.
HOW TO CONTACT THE COURIER?
Please visit their website and read Frequently Asked Questions (FAQ)
DELAYED DELIVERY
The seller will not be liable for any delays caused by the courier.
MISSING ITEMS IN YOUR ORDER
We assure that all are checked and are carefully packed in bubble wrap. After we shipped your order/s, the courier now takes on the responsibility and delivering the items in good condition as such we will not cover for damages incurred during transit Should you wish to get insurance for your package, let us know so we can bill you the additional charges of it.
Insurance of package covers the lost items, damage goods are not covered by the courier insurance.
FOR ITEM REPLACEMENT
We try to be as accurate and descriptive with our items as much as we can. Please make sure to read the item descriptions, size details, texture, quality, dimension, functions of the tools or raw materials as we do not do refund, we only replace items and tools with same price or higher than amount of the items. If you have concerns on certain items, please do not hesitate to contact us before you complete your purchase. We will be happy to accommodate your special requests.
Pls note: Shipping fee for returns will be shouldered by the buyer.
TRACKING LINKS
PHILPOST HTTP://TNT.PHLPOST.GOV.PH/INDEX.ASP
JRS EXPRESS HTTP://WWW.JRS-EXPRESS.COM/
XEND COURIER HTTP://XEND.COM.PH/TRACKER.ASPX
JRS EXPRESS HTTP://WWW.JRS-EXPRESS.COM/
XEND COURIER HTTP://XEND.COM.PH/TRACKER.ASPX
DO YOU SHIP TO MY COUNTRY?
Yes, we ship worldwide using EMS-PHILPOST for international order/s arrival of package will be 7-15 days after shipping date.
CAN I HAVE A DISCOUNT?
We offer discount or free shipping for bulk orders only.
CAN I HAVE A FREEBIE?
There is no need to ask as we willingly give out freebies should we have available.
MORE INQUIRIES?
Should you have more queries not listed above, feel free to send us a message and we will reply to you as soon as we can.